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We maintain a relentless focus on providing safe workplaces.

Workplace safety remains our highest priority. Since our group-wide review of safety in 2012 we have worked to better measure our safety performance and drive initiatives to work towards minimising injuries. Our safety performance still requires improvement but we are pleased that we are seeing the benefits of this relentless focus on making our workplaces safer.

Safety performance

Across the Group, we measure total recordable injuries and lost time injuries to monitor our historical safety performance. Total recordable injury frequency rate (TRIFR) and lost time injury frequency rate (LTIFR), show injuries per million hours worked by employees and long-term contractors.

A lost time injury is an injury that requires a worker to spend time away from work. This year our LTIFR decreased by 5.2 per cent from 7.7 (excluding the Insurance division) to 7.3, driven by improvements across most businesses, most notably Officeworks, Target, WesCEF and Bunnings.

Total recordable injuries include lost time injuries and medical treatments (where a doctor’s visit is required, but the injury does not require time away from work).  This year, Coles discovered an inaccuracy in how incident reporting systems were being used at a supermarket store level. This year's TRIFR uses a more accurate approach and last year's TRIFR has been restated* using the same methodology.

Using the improved approach, our TRIFR this year was 39.5, a 7.5 per cent improvement compared to last year’s restated results, which was driven by improvements across all divisions.

We were pleased that our workers’ compensation claims decreased this year by 7 per cent to 7,462 and there were no team member fatalities across the Group during the year.

It was most unfortunate that there were two incidents connected to Coles that involved fatalities this year. A contractor to a supplier fell and hit his head while unloading a vehicle at a Coles distribution centre. In a second incident, a Coles delivery driver caused a minor collision and the elderly passenger in the other vehicle suffered a cardiac arrest after the accident. Both incidents were thoroughly investigated and support was provided to those involved.  The incidents reinforced the importance of our planned continuous improvement in defensive driving by our customer service agents.

*Last year’s Group TRIFR result has been restated from 31.9 to 42.7 and Coles’ TRIFR was restated from 37.2 to 57.2

7.5 per cent improvement in TRIFR



total recordable injury frequency rate
2015   39.51
2014   42.72
2013   38.7
2012   42.7
2011   40.9
1Excludes six months of data from Workwear Group which was acquired during the year
2Last year’s Group TRIFR result has been re-stated from 31.9 to 42.7




lost time injury frequency rate
2015   7.31
2014   7.72
2013   9.0
2012   10.9
2011   12.9
1Excludes data from Workwear Group which was acquired during the year
2Restated due to maturation of data


Safety initiatives

Each of our divisions has undertaken safety initiatives this year that target their particular safety risks. 

For example, Coles introduced a national 'nurse on call' injury care service for team members and commenced working with transport providers to jointly address safety issues linked with stock deliveries. Bunnings developed a hazard spotter app for use on in-store iPods and introduced a simplified injury management process. Kmart launched a Safety Activity Book in stores for team members to use and a new health and wellbeing strategy this year. Target introduced an InjuryCARE 1300 early intervention voluntary program and continued to use its online Site Operational Plan to manage safety issues.

In our Industrial businesses, Wesfarmers Resources' Curragh coal mine worked with government and police to reduce fatigue-related vehicle accidents and Wesfarmers Industrial and Safety (WIS) has celebrated 10 years with no lost time injuries at its Coregas Port Kembla operation. WesCEF established process safety leaders across the business and introduced additional process safety key performance indicators.

 GRI Reference: G4-DMA (Occupational health and safety), G4-22, G4-LA6